Privacy Policy
Last Updated: January 15, 2025
At meshnetrelay, we handle your personal information with care. This policy explains what data we collect, why we need it, and how we protect it. We operate in Vietnam and follow local regulations while maintaining international best practices.
We're not here to collect everything about you. We ask for what helps us provide better budget contingency planning education and keep your account secure. Nothing more.
Information We Collect
When you use our platform, we collect different types of information. Some you give us directly, like when you sign up for an account. Other information comes from how you interact with our site.
Account Information
You provide this when creating an account or enrolling in programs:
- Full name and preferred contact details
- Email address for communications and account access
- Phone number (optional but helpful for urgent updates)
- Professional background and current work situation
- Educational history relevant to financial planning
- Payment information processed through secure third-party providers
Usage Data
This helps us understand how people use our platform and where we can improve:
- Pages you visit and time spent on different sections
- Course progress and completion rates
- Device information including browser type and operating system
- IP address and general location data
- Search queries within our educational content
- Downloads of course materials and resources
Data Storage and Security
Your information lives on secure servers in Vietnam. We use industry-standard encryption for data transmission and storage. That means your information travels safely between your device and our servers.
Payment information never touches our servers. We use trusted payment processors that meet international security standards. They handle credit card data and transaction processing.
Data Retention Periods
We keep different types of data for different periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Active account + 2 years | Allow account reactivation |
| Course progress | Active account + 3 years | Maintain learning records |
| Payment records | 7 years | Tax and legal compliance |
| Support communications | 3 years | Service quality review |
| Usage analytics | 18 months | Platform improvements |
Your Rights Under Vietnam Law
Vietnam's data protection regulations give you specific rights over your personal information. We make it straightforward to exercise these rights.
Access and Correction
You can request a copy of all personal data we hold about you. Log into your account to update most information directly, or contact us for a complete data export.
Data Deletion
Request deletion of your account and associated data anytime. We'll process this within 30 days. Some information may be retained where required by Vietnamese law, particularly financial records.
Processing Restrictions
You can limit how we use your data. For example, you might want us to stop sending marketing emails while keeping your account active for educational content.
To exercise any of these rights, email us at support@meshnetrelay.com with "Data Rights Request" in the subject line. We'll respond within 15 business days with confirmation or any questions we need answered first.
Sharing Information with Others
We don't sell your data. Period. But we do work with service providers who help run the platform.
Service Providers
- Cloud hosting services for platform infrastructure
- Payment processors for secure transaction handling
- Email service providers for course communications
- Analytics tools to understand platform usage
- Customer support software for ticket management
These partners sign contracts requiring them to protect your data and use it only for specific services we've hired them to provide. They can't use your information for their own purposes.
Legal Requirements
Sometimes Vietnamese law requires us to share information with government authorities. This might happen during tax audits or legal investigations. We'll notify you about such requests unless prohibited by law.
Cookies and Tracking
Our site uses cookies to remember your preferences and keep you logged in. These small files sit on your device and help the platform work smoothly.
We use analytics cookies to see which courses are popular and where students get stuck. This helps us create better content. Third-party cookies from payment processors appear during checkout but disappear once you complete a transaction.
Managing Cookie Preferences
Your browser lets you control cookie settings. Look for privacy or security options in your browser menu. Keep in mind that blocking all cookies will prevent you from logging in or accessing course materials.
International Data Transfers
Most of your data stays in Vietnam. Occasionally, we work with service providers based in other countries. When this happens, we ensure they meet Vietnamese data protection standards.
Cloud backups might be stored in Singapore or other Southeast Asian locations for redundancy. These backups use the same encryption standards as our primary servers. Any provider storing data outside Vietnam signs agreements confirming they'll protect your information according to Vietnamese regulations.
Children's Privacy
Our educational programs target working professionals and university graduates. We don't knowingly collect information from anyone under 16. If you're a parent who discovers your child has created an account, contact us and we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect new practices or legal requirements. When changes are significant, we'll email all active users at least 30 days before they take effect. Minor updates appear on this page with a new "Last Updated" date at the top.
Continuing to use the platform after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.
Data Breach Procedures
If someone gains unauthorized access to your data, we'll notify you within 72 hours of discovering the breach. This notification will explain what information was accessed, what we're doing about it, and steps you should take to protect yourself.
We also notify Vietnamese data protection authorities as required by law. Our security team investigates every incident to prevent future occurrences.
Questions About Privacy?
Reach out if anything in this policy is unclear or if you want to discuss your data rights.