Refund Policy
Clear guidelines for program refunds and financial protection
At meshnetrelay, we want you to feel confident about your educational investment. Our refund policy reflects our commitment to fair treatment and transparent processes. We've structured this policy to balance the interests of both our students and our operational requirements for budget contingency planning programs.
This policy applies to all programs, workshops, and courses offered through meshnetrelay.com. We recommend reading through the scenarios below to understand which situation applies to your circumstances.
Find Your Refund Scenario
If you haven't logged into the learning platform or accessed any course materials, you're eligible for a full refund within 14 days of purchase. This cooling-off period gives you time to reconsider without penalty.
Full refund available: 100% within 14 days, no materials accessed
Once you've accessed course materials, our partial refund policy comes into effect. Within the first 30 days, you can request a refund minus an administrative fee covering the resources you've already consumed. The calculation is straightforward and based on what you've accessed.
After 30 days, refunds become more limited because we've allocated instructor time, grading resources, and platform access specifically for your enrollment.
Partial refund: Available within 30 days, calculated based on materials accessed
Life happens. Medical emergencies, family crises, or sudden financial hardship can derail even the best plans. We handle these situations individually. If you're facing circumstances beyond your control, contact our support team at support@meshnetrelay.com with documentation.
We may offer course credit, extended access, or transfer options instead of a refund. Each case gets reviewed on its merits.
If meshnetrelay cancels a program or makes substantial changes to the curriculum, schedule, or delivery format that you didn't agree to, you're automatically eligible for a full refund. We'll notify you immediately and process refunds within 7 business days.
Full refund guaranteed: 100% if we cancel or make major unapproved changes
What Doesn't Qualify for Refunds
- Program completion or near-completion (more than 75% accessed)
- Certificate programs where credentials have already been issued
- Purchased add-ons or supplementary materials after access
- Programs enrolled in through employer-sponsored arrangements
- Courses purchased during promotional periods with specific terms
- Refund requests made more than 60 days after purchase date
Special Program Considerations
- Cohort-based programs have specific enrollment windows and different refund timelines
- One-on-one mentoring sessions are non-refundable once scheduled
- Group workshop attendance counts as access even if materials aren't downloaded
- Beta or pilot programs may have modified refund terms disclosed at enrollment
- Bundle purchases are calculated proportionally based on components accessed
How the Refund Process Works
Submit Your Request
Email support@meshnetrelay.com with your enrollment details, purchase information, and reason for the refund request. Include any relevant documentation for special circumstances. We respond to all requests within 2 business days.
Review Period
Our team reviews your request against our policy guidelines and your account activity. For straightforward cases, this takes 3-5 business days. Complex situations requiring additional review may take up to 10 business days.
Decision Communication
You'll receive a detailed email explaining our decision. If approved, we'll outline the refund amount and processing timeline. If denied or partially approved, we'll explain the reasoning and any alternative options available.
Payment Processing
Approved refunds are processed within 7 business days of decision notification. The funds appear in your original payment method within 5-10 business days depending on your financial institution. International transfers may take longer.
I needed to withdraw from the program due to an unexpected family situation. The meshnetrelay team was incredibly understanding and processed my partial refund quickly. The clear communication throughout made a stressful time much easier.
Questions About Your Refund?
Our support team is here to help you understand how this policy applies to your specific situation. We're committed to handling every request fairly and transparently.
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